The holiday shopping spree demands a lot of benchmarking when it comes to providing a seamless user experience (UX). In a time when consumers are in a limbo and buying habits are changing with each passing day, your digital customer experience (CX) should navigate with the pivoting flow.
To derive success in an over-competitive digital landscape like ours, businesses need to tighten every string possible, and CX is one crucial knot that ties everything together. To help you strive the holiday season hustle with ease, we have compiled a 31-point UX checklist, specifically designed for eCommerce businesses. This checklist is a handy guide to tick off all the utmost important CX aspects ahead of the holiday season.
7 May, 2021 B2B eCommerce is an emerging segment in the digital economy. B2B businesses are leaning towards eCommerce potential and leveraging the convenience of the digital infrastructure. Gone are the days when B2B transactions only took place via physical meetings, cold calling, and pamphlet distributions. B2B buyers have already hopped on the eCommerce bandwagon and conducts nearly 12 online searches before making a purchase. On the other hand, more than 55% of the B2B marketing budgets are utilized to strengthen digital efforts that provide personalized experiences.